How Many Hats Are You Wearing?

How many hats would you guess that you are wearing? It’s inevitable. As a small business owner, you will wear many, many hats. Marketing manager. Bookkeeper. Content developer. Coach. Technical support staff. But while this type of task juggling is… Continue Reading How Many Hats Are You Wearing?

The Unexpected Stands Out

The Unexpected Stands Out These are the words of a very wise man that I have followed for quite some time. Shep Hyken writes about creating great customer service experiences. It was in one of his newsletters that I saw… Continue Reading The Unexpected Stands Out